Telephony Expert

Telephony Specialist

Our organization is seeking a highly skilled Telephony Specialist to fill this key position. The ideal candidate will have extensive experience in designing, developing, and deploying telephony, call center, and AI technologies across the enterprise.

• Optimize telephony IVR, ACD & Dialer systems using high-tech methodologies
• Design, develop, deploy, and manage Telephony, Call Center & AI technologies
• Work with Contact Center technologies such as Genesys, Alvaria/Aspect, AWS, NICE/INContact, Five9, Nuance, Twilio (TwiML, Studio and Flex), BrightPattern, WFM systems, etc.

The successful candidate will have expertise in Twilio Flex, ReactJS, HTML/CSS, Applications Development, and AI. Experience with secondary skills such as Cisco, CVP Call STudio/ICM Scripting, SQL, Python, and CUCM is also desired.

• At least 10 years of experience in designing, developing, and deploying telephony, call center, and AI technologies
• Expertise in Twilio Flex, ReactJS, HTML/CSS, Applications Development, and AI
• Experience with secondary skills such as Cisco, CVP Call STudio/ICM Scripting, SQL, Python, and CUCM

The selected candidate will be able to demonstrate a strong understanding of current trends and best practices in the field of telephony and AI. They will be able to work effectively in a team environment and communicate complex technical information to both technical and non-technical stakeholders.

This is an exciting opportunity for a skilled professional to join our organization and contribute to the development of innovative solutions. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.