IT Solution Architect

4 days ago

Delhi, Delhi, India beBeeServiceNow Full time ₹ 18,00,000 - ₹ 24,00,000
Job Title

ServiceNow ITOM Developer CMDB Specialist

Experience Level : 5+ Years

Location : Remote

Job Type : Full-Time

We are seeking a highly skilled ServiceNow ITOM Developer with deep expertise in CMDB and strong hands-on experience in ServiceNow development, scripting, and integrations.

The ideal candidate will play a key role in architecting and maintaining a robust and accurate Configuration Management Database (CMDB) while integrating ITOM capabilities to support service visibility and operational excellence.

Key Responsibilities :
  • Design, develop, and implement solutions within the ServiceNow ITOM suite, with a primary focus on CMDB.
  • Build and maintain CMDB data models, CI classes, discovery patterns, and CI lifecycle processes.
  • Integrate data from various sources into the CMDB using MID Servers, Discovery, and third-party integrations.
  • Develop and maintain scripts (JavaScript, Glide) and business rules to automate and enhance CMDB functionalities.
  • Ensure data integrity, governance, and alignment with ITIL best practices.
  • Work closely with stakeholders to define configuration item (CI) requirements and maintain accurate dependency mappings.
  • Troubleshoot CMDB and integration issues, and lead root cause analysis for configuration-related incidents.
  • Develop custom reports, dashboards, and documentation related to CMDB and ITOM modules.
Required Skills & Experience :
  • 5+ years of ServiceNow development experience.
  • 3+ years working directly with ServiceNow CMDB and ITOM modules.
  • Proficient in JavaScript, Glide scripting, and ServiceNow APIs.
  • Experience with MID Server deployments, Discovery, CI Class Models, and integrations with tools like SCCM, AWS, Azure, etc.
  • Strong understanding of ITIL practices, especially configuration and asset management.
  • Familiarity with data normalization, reconciliation, and data governance policies.
  • Proven ability to work independently in a remote setting and deliver scalable solutions.

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