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Purchase to Pay Process Manager

1 week ago

Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time
Job Role

The Tesco Hindustan Service Centre is seeking a Purchase to Pay Process Manager to join our team. This individual will play a key role in improving the resolution of supplier/partner queries within agreed SLAs by identifying patterns in queries and performing RCA to provide permanent solutions for issues and improve customer experience.

Key Responsibilities:
  • Supporting the Lead to handle the volume of queries & workload distribution within the team.
  • Highlighting areas where there are control gaps & working through to build strong controls while detailing the same.
  • Looking at ways to improve supplier satisfaction scores.


Required Skills and Qualifications:
  • PREFERRED EXPERIENCE IN P2P/C2C/R2R PROCESSES
  • PREFERRED KNOWLEDGE OF P2P/C2C/R2R PROCESSES
  • HANDS-ON EXPERIENCE ON TICKETING TOOLS, PREFERABLY ZENDESK OR TALISMA
  • ABILITY TO HIGHLIGHT ANY ISSUES OR AREAS OF IMPROVEMENT IN THE PROCESS
  • EXPERIENCE WORKING ON ANY ERP, PREFERABLY ORACLE.


Benefits and Opportunities:
This role offers the opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on our business. You will be part of a talented team of professionals who are passionate about delivering excellent results and exceeding expectations.