Customer Care Specialist

2 weeks ago

Bellary, Karnataka, India beBeeCustomerCare Full time ₹ 65,00,000 - ₹ 70,00,000
Job Opportunity

We are a leading car care marketplace, dedicated to making it easy for car owners to maintain their vehicles with convenience.

Our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious growth plans.

This role focuses on nurturing warm leads and turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions.

You'll help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.

  • Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.

Requirements:

  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.

What We Offer:

We're looking for someone who is passionate about delivering exceptional customer experiences and driving business results. If you're a motivated and organized individual with excellent communication skills, we'd love to hear from you

About Us:

We're a rapidly growing company committed to innovation and excellence. Our mission is to provide top-notch services that exceed our customers' expectations.

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