Digital Adoption Solutions Manager
6 days ago
Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). We empower companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to deployment.
We are looking for a stellar Senior Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers, and project managers.
Job Description- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Be responsible for every aspect of the customer journey post sales handoff.
- Be the product champion and consultant to enable the customers to realize the potential of Whatfix.
- Understand customers' businesses, their applications for which they have purchased Whatfix subscriptions, and their key digital adoption goals.
Requirements:
- Relevant 8+ years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product-based company.
- Prior experience working with NA customers.
- A strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers.
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