Cloud Service Specialist

3 weeks ago


Mumbai, Maharashtra, India Intelli Swift Full time

Role Summary: We are seeking a Cloud Service Specialist to join our team at Intelli Swift. As a key member of our technical team, you will be responsible for designing and implementing customer service solutions using Salesforce Service Cloud Voice and Amazon Connect.

Key Responsibilities:

  • Develop and implement customer service solutions using Salesforce Service Cloud Voice.
  • Leverage Amazon Connect to provide seamless, efficient, and high-quality customer service experiences.
  • Design and build high-performance applications on the Salesforce.com platform.
  • Assist with the integration of other systems and tools into Salesforce, ensuring efficient data flow and seamless customer experiences.
  • Perform troubleshooting and issue resolution for the Salesforce.com platform and applications.
  • Keep up to date with Salesforce releases, features, and best practices and ensure we are maximizing efficiency and capitalizing on the full features and benefits of the system.
  • Provide technical support and training to end-users for any Service Cloud Voice related issues.

Requirements:

  • 3+ years of experience as a Salesforce Admin/Developer, including solid experience with Service Cloud Voice and Amazon Connect.
  • Salesforce.com Admin & Developer Certification preferred.
  • Strong knowledge of Salesforce.com development best practices and design patterns.
  • Demonstrated ability to design and implement new processes and facilitate user adoption.
  • Excellent problem-solving capabilities and project management skills.
  • Strong communication and interpersonal skills.


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