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Customer Service Representative

3 weeks ago


Pune, Maharashtra, India Tech Mahindra Limited Full time

At Tech Mahindra Limited, we are seeking a highly skilled and motivated Customer Service Representative to join our team.

Job Description

We are looking for an individual who can deliver high-quality customer-centric solutions in a fast-paced live chat environment. The successful candidate will be responsible for handling inbound customer queries, providing accurate and relevant information, and resolving customer issues on the first contact.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to listen actively and empathetically. They will also possess objection handling skills, being persuasive and diligent in their approach.

In this role, you will work closely with customers and team members to resolve issues, provide support, and drive business profitability through up-sell and cross-sell initiatives.

As you progress in the role, you will have opportunities to develop key skill sets within the organization, enabling you to take on more responsibilities and contribute to business requirements beyond the customer relations department.