Senior JAMF Consultant

1 day ago

Mumbai, Maharashtra, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000
JAMF ExpertEnd User Computing Specialist

We are seeking a highly skilled JAMF expert to lead our team in Mumbai, India. The ideal candidate will have extensive experience in end user computing and expertise in managing macOS and Windows devices.

Key Responsibilities:
  • JAMF administration for MAC device management, user identity, and endpoint protection
  • Microsoft Intune device management and policy configuration
  • Maintenance of security compliance across the global endpoint estate using JAMF, SCCM, MECM, and Azure
  • Patching vulnerabilities quickly and maintaining compliance levels
  • Developing and implementing best-of-breed vulnerability, security, and Evergreen upgrade processes
  • Troubleshooting complex issues related to Windows group policy, MAC policy, and security patches
  • Troubleshooting complex laptop hardware, drivers, and BIOS updates
  • Analysis of log files and windows events to identify incidents and performance issues
  • Managing and triaging incidents with Service Delivery, IT Security, and desktop support teams
  • Escalating issues to third-party vendors, including Microsoft, Apple, Dell, 1E, and Devicelock
  • Collaborating with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners, and Project Managers to support technology across the Collaboration stack
  • Delivering service improvements without unnecessary investment in new products by working smarter and providing better tools
  • Acting as a subject matter expert for macOS, Windows 10/11, and Evergreen across all EUC platforms (laptop, PC, VDI)
  • Adhering to security policy standards and ensuring operational requirements match delivery of services around standards and engineering
  • Maintaining support documentation and issue tracking using Confluence and Jira

The successful candidate will have extensive technical experience covering the following areas:

  • JAMF Administration on JAMF Pro/JAMF Cloud
  • Microsoft Intune device management and policy configuration
  • Microsoft Autopilot maintenance and engineering
  • Enterprise-level patching and vulnerability management
  • Microsoft Endpoint Configuration Manager (System Centre Configuration Manager)
  • Knowledge of build task sequence in SCCM
  • Enterprise-level Group Policy and Active Directory troubleshooting skills
  • Advanced macOS and Windows 10/11 troubleshooting skills
  • Browser support and Microsoft Edge enterprise mode configuration
  • Troubleshooting and optimization skills in an Enterprise environment
  • Advanced understanding of Patch Management and Policy creation/implementation
  • Experience working in a compliance-driven environment
  • Office 365
  • Ability to deliver custom solutions via automation or other products to address non-standard requirements or provide additional value
  • Strong understanding/experience of remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy
  • Active Directory and Group Policy, Azure AD
  • PKI infrastructure - Certificate Management and NDES

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