Senior Software Implementation Manager

4 days ago

Ahmedabad, Gujarat, India beBeeOperations Full time US$ 1,08,000 - US$ 1,56,000
Implementation Operations Leader

The ideal candidate will lead a high-performing team responsible for managing software implementations across multiple regions. This encompasses the entire lifecycle of implementation projects, from planning and resource allocation to execution and post-go-live support.

Key responsibilities include overseeing end-to-end image migration efforts from legacy platforms to Aeka, ensuring accuracy and minimal downtime. Building processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform are also essential tasks.

Cross-functionally coordinating with Product, Engineering, and Customer Success teams is crucial to ensure operational alignment, product feature development, and client satisfaction. Comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines must be maintained.

Regular reports on operational performance, project status, and team metrics must be provided to Leadership. Monitoring KPIs and reporting metrics to identify gaps, trends, and opportunities for continuous improvement is vital.

Mentorship and coaching of team members, performance evaluations, and fostering a culture of ownership, collaboration, and accountability are key responsibilities.

Key Qualifications:

  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
  • Experience in building scalable processes to improve operational efficiency and system adoption.

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