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Software Support Specialist

7 days ago

Ahmedabad, Gujarat, India Bankai Infotech Full time

**Company Overview:**

We are Bankai Infotech, a leading provider of innovative solutions in the tech industry.

**Job Description:**

In this role as a Technical Support Engineer, you will be responsible for monitoring and supporting our systems, analyzing issues to resolve problems independently. You will work closely with cross-functional teams, including product and development teams, to collaborate on iteration, release, and roadmap planning. Your primary focus will be on providing high-quality support to our customers, with a strong emphasis on continuous improvement and efficiency.

Responsibilities:

  • Monitor and support our systems to identify and resolve technical issues.
  • Analyze production issues based on logging and DB tables.
  • Participate in on-call rotations and take end-to-end ownership of customer issues.
  • Collaborate with cross-functional teams to ensure timely delivery of products and services.
  • Foster a culture of continuous learning and improvement within the team.