Diamond Supply Chain Manager
3 weeks ago
At Rare Carat, we are seeking a highly motivated Operations Associate to join our team. This is a unique opportunity to work with a global, remote start-up that has grown from under 5 people to close to 100 in just six years.
We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding.
The ideal candidate will be responsible for managing the daily operations of our e-commerce website and ensuring that our customers receive an exceptional experience. In order to achieve this, the Associate will work closely with 200+ diamond vendors from Bombay, Surat, Hong Kong, Belgium & USA, as well as with jewelry manufacturers, to ensure that the supply chain is running smoothly.
The candidate will also monitor our distribution centers in the heart of NY and Bombay to ensure efficient order processing and timely shipping.
Key Responsibilities:- Managing key communications & dispute handling with all vendors.
- Ensuring timely payments & credits reconciliation with all vendors.
- Coordinate with the customer support team to ensure that customer inquiries are answered in a timely and professional manner.
- Work with logistics partners to ensure that shipments are on schedule & help manage expedite requests when needed.
- Maintain accurate records of all shipments and logistics activities.
- Report potential delays and blockages to the Director of Operations before time and come up with solutions to prevent them in future.
- Utilize Excel, Google sheets and other software to analyze data and make informed decisions.
- Develop and implement standard operating procedures for the returns process and manage reverse logistics.
- Bachelor's degree in business administration or related field.
- Minimum of 2 years of experience in supply chain management, or related fields.
- Excellent communication skills, both written and verbal.
- Proficient in using Excel and other software tools.
- Strong attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
- Strong analytical and data-driven decision-making skills.
Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar's founder, Blue Nile's ex-CEO, Wharton's Innovation Dean, and Richard Branson's Venture Capital head.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.
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