Trusted Assurance Specialist

21 hours ago

Bengaluru, Karnataka, India beBeeSecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Customer Assurance Role

Are you prepared to build trust with global customers? This role involves managing customer assurance initiatives, focusing on completing security questionnaires, RFP security sections, certification documentation sharing, and other due diligence requests.

About the Position:

The Customer Assurance Senior Manager will play a crucial role in helping establish a global Customer Assurance team. Reporting to the Director, GRC, this position will be responsible for building and leading the team.

Responsibilities:
  • Manage customer assurance initiatives, focusing on completing security questionnaires, RFP security sections, certification documentation sharing, and other due diligence requests to build trust in our product and service security.
  • Lead the customer assurance team and communicate program issues to leadership as needed. Ensure a deep understanding of our product and maintain a well-organized library of resources.
  • Coordinate cross-functional responses: serve as the primary point of contact for customer security and compliance inquiries, collaborate with internal teams (compliance, security, engineering, legal, etc.) to gather necessary information and provide thorough, prompt and accurate responses to customer questionnaires and inquiries.
  • Develop scalable processes: create and refine processes to efficiently handle questionnaire completion and information security inquiry responses. Maintain a repository of standard answers, templates, and documentation to enhance efficiency and consistency. Leverage tools or automation to manage repetitive questionnaire content.
  • Proactive customer assurance: produce and maintain customer-facing security documentation and collateral (such as FAQ and trust portal content). Anticipate and address common customer questions proactively to build trust.
  • Cross-department collaboration: work closely with global sales and customer success teams during pre-sales and renewal cycles to address security and compliance questions. Attend customer calls as the company's customer assurance representative, providing clear explanations of our security posture and practices to shorten sales cycles and reassure customers.
  • Program monitoring and improvement: track and report on customer assurance activities and metrics (such as questionnaire turnaround times, common security concerns, and customer feedback). Use these insights to continuously improve the customer assurance program, streamlining workflows, enhancing answer quality, and maintaining thorough and timely communication.

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