AR Callers Wanted

4 days ago

Hyderabad, Telangana, India beBeeArCaller Full time ₹ 62,50,000 - ₹ 87,65,000

AR Caller Opportunity

We are seeking skilled professionals to fill the role of AR Caller. The ideal candidate will have experience in RCM/DME and excellent communication skills.

Key Responsibilities:

  • Assess and resolve customer inquiries, requests, and complaints over the phone, ensuring that customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets while maintaining efficiency measures and adhering to process guidelines.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.

Required Skills and Qualifications:

  • Bachelor's degree or higher (any stream)
  • 1-4 years of experience in International Voice (Inbound/Outbound) process, preferably in patient handling, Provider/DME AR calling.
  • Strong verbal and written communication skills, with a neutral accent and good adoption to US culture.
  • Ability to multi-task and handle fast-paced environments.

Skill Set:

  • RCM/DME experience
  • Excellent communication skills
  • Neutral accent and US cultural adaptation
  • Multi-tasking ability
  • Adaptability to fast-paced environments

Preferred Skills:

  • International inbound call center experience
  • Eligibility verification, authorization, and collections expertise

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