Career Opportunity: Claims Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview:

We are seeking a skilled professional to fill the role of Claims Support Executive. This position involves providing exceptional customer service, managing claims, and resolving product or service problems.

About the Role:

In this role, you will be responsible for handling customer queries and complaints in a timely and effective manner. You will also oversee the end-to-end support for cashless claims processing, guiding customers through the process and ensuring a smooth and timely resolution.

Key Responsibilities:

  • Customer Interaction:
  •   - Answer customer inquiries and resolve complaints in a positive and effective manner.
  •   - Identify and assess customer needs to ensure their satisfaction.
  • Claims Management:
  •   - Manage end-to-end support for cashless claims processing.
  •   - Guide customers on claim submission requirements.
  •   - Coordinate with hospitals, insurance teams, and customers to ensure a smooth and timely process.
  • Problem Resolution:
  •   - Resolve product or service problems by clarifying complaints, determining the cause, explaining the best solution, and following up to ensure a complete resolution.

Requirements:

To succeed in this role, you must possess excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize effectively. You should also have a strong understanding of customer service principles and be able to work in a fast-paced environment.

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Why Work with Us:

We offer a dynamic and supportive work environment, where you can grow your career and make a real difference in people's lives.

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