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Global Service Delivery Lead

1 month ago

Ahmedabad, Gujarat, India Mettler Toledo Full time

At Mettler Toledo, we are seeking a highly skilled and experienced Global Service Delivery Lead to join our team.

About the Role

The successful candidate will be responsible for leading our service sales team, ensuring that our customers receive top-quality service. This includes forecasting, planning, and execution of service products, as well as managing teams to achieve healthy sales pipelines and meet key performance indicators (KPIs).

The role also involves delegation and tracking of all service calls, ensuring prompt resolution and maintaining excellent customer relationships. To achieve this, the candidate will need to improve customer experience by seeking feedback through regular site visits and engaging with internal stakeholders to drive alignment and collaboration.

Requirements
  • Bachelor's degree in Electronics or Instrumentation with minimum 15 years of work experience in team management, business acumen, customer management, and service delivery.
  • Excellent verbal and written communication skills, with proficiency in English.
  • Knowledge of Excel and data analytics is essential, with added advantage if you have experience working with analytical or industrial instruments.
What We Offer

We offer a dynamic and inclusive environment where you can grow professionally and personally. As a Global Service Delivery Lead, you can expect:

  • A competitive salary estimated at around $120,000 - $180,000 per year, based on your experience and location.
  • A one-team culture that thrives on collaboration and innovation.
  • Opportunities to work with global teams and learn from their experiences.
  • Multitude of learning and growth opportunities to enhance your skills and knowledge.
  • Medical insurance for you and your family, with access to telemedicine applications.
  • The satisfaction of working for a brand name that is recognized worldwide for precision, quality, and innovation.