Chief Network Architectural Specialist

2 weeks ago

Hyderabad, Telangana, India beBeeNetwork Full time ₹ 15,61,920 - ₹ 20,88,480
Network Engineer Position

This role involves managing and owning support tickets for existing customer services, designing and implementing changes as per client requirements, and working closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

  • Manage and own support tickets for incidents, change, and service requests.
  • Design and implement changes as per client's requirements.
  • Work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
  • Document customer solutions – CMDB, Visio documentation, technical summary write up.
  • Perform DR/Failover Testing.
  • Provide support and mentoring to 2nd Line engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • Participate in on-call rota out of hours for high priority incidents.

Technical Environment:

Cisco, Meraki, Aruba, HP, Dell, Juniper switching equipment; Cisco, Meraki, Aruba wireless devices; Palo Alto, Prisma, Fortinet, Cisco ASA security appliances; Citrix, Viptela, Meraki, Fortinet, Nuage SD-WAN solutions; Cisco NAC ISE, SD-A/DNAC, DOT1x.

Key Requirements:

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This includes experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

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