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Patient Care Advisor
2 weeks ago
Company Overview
Shubham Hospital is a healthcare facility dedicated to providing top-notch medical services and research opportunities. Located in the heart of New Delhi, India, it strives to deliver compassionate care to patients.
Key Responsibilities:- Counsel patients and their families regarding treatment procedures and post-treatment care.
- Handle patient inquiries (walk-ins, calls, and online leads) and convert them into registrations/bookings.
- Explain treatment options and facilities in a clear and empathetic manner.
- Maintain follow-ups with patients to ensure timely decision-making and admissions.
- Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
- Achieve monthly counselling and conversion targets set by management.
- Maintain patient records, counselling reports, and feedback for continuous improvement.
- Support marketing and promotional activities to enhance patient awareness and reach.
- Bachelor's degree in any field (Healthcare/Management preferred).
- Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
- Strong communication, persuasion, and interpersonal skills.
- Target-driven with a positive and empathetic attitude.
- Proficiency in MS Office and hospital management software (preferred).
