Current jobs related to IT Incident Management Expert - Delhi, Delhi - Tata Consultancy Services


  • Delhi, Delhi, India Emergys labs Full time

    About UsEmergys labs is a cutting-edge technology firm that specializes in IT service management solutions.Job TitleBMC Helix Incident Management ExpertKey ResponsibilitiesDesign and develop high-quality products using BMC Remedy ARS/BMC Helix as a development platform.Utilize expertise in ARS Forms & ARS objects, Active Links, Filters, Escalation, Active...


  • Delhi, Delhi, India A.P. Moller - Maersk Full time

    Job Description:">About the Role:This is a unique opportunity to develop your career as a specialist in incident handling within A.P. Moller - Maersk's Incident Management & Strategic Support team.">Key Responsibilities:As an Incident Advisor, you will be responsible for providing strategic and operational support in large and complex maritime casualties....


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job Role: Incident management and MIMLocation- Delhi NCRWork experience - 4-7 yrsRole and ResponsibilitiesIncident Management: -Own the Incident Management process and manage the incident life cycle.Provide adequate process awareness for the organization.Manage effectiveness and efficiency of the process.Review all the escalated incidents and take...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job Role: Incident management and MIMLocation- Delhi NCRWork experience - 4-7 yrsRole and Responsibilities Incident Management: -Own the Incident Management process and manage the incident life cycle.Provide adequate process awareness for the organization.Manage effectiveness and efficiency of the process.Review all the escalated incidents and take...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job Role: Incident management and MIMLocation- Delhi NCRWork experience - 4-7 yrsRole and Responsibilities Incident Management: -Own the Incident Management process and manage the incident life cycle.Provide adequate process awareness for the organization.Manage effectiveness and efficiency of the process.Review all the escalated incidents and take...


  • Delhi, Delhi, India Eagle Information Systems Full time

    Role Overview: As an Incident Management Specialist with Eagle Information Systems, you will be responsible for end-to-end incident and service request ownership. This includes incident management, problem coordination, and vendor coordination with agreed SLAs. You will be the single point of contact (SPOC) for all tickets related to EUC & Infra, handling...

  • Incident Advisor

    7 days ago


    Delhi, Delhi, India A.P. Moller - Maersk Full time

    We are seeking a self-motivated and dedicated professional with an affinity for strategic and operational support in large and complex maritime casualties. The vacancy will fill a role within Maersk's Incident Management & Strategic Support team.This role offers a unique opportunity to further develop a career as a specialist within the area of casualty...

  • Incident Advisor

    6 days ago


    Delhi, Delhi, India A.P. Moller - Maersk Full time

    We are seeking a self-motivated and dedicated professional with an affinity for strategic and operational support in large and complex maritime casualties. About the Role This role offers a unique opportunity to further develop a career as a specialist within the area of casualty handling. The position is based in Mumbai, India and will report to Manager –...


  • Delhi, Delhi, India A.P. Moller - Maersk Full time

    Key Job Description:We are looking for a seasoned professional to join our team as an Incident Advisor.The successful candidate will be responsible for coordinating responses to complex maritime incidents.Responsibilities and Expectations:Incident Response:Develop and implement incident response plans to minimize losses and ensure business...


  • Delhi, Delhi, India A.P. Moller - Maersk Full time

    About the Role:We are seeking a skilled and dedicated professional to join our team as an Incident Advisor. This role offers a unique opportunity to further develop a career as a specialist within the area of casualty handling.The position is based in Mumbai, India and will report to Manager – Incident Management & Strategic Support.Key...


  • Delhi, Delhi, India Capgemini Full time

    Job Title: Cybersecurity Incident Response AnalystJob Summary:We are seeking a highly skilled Cybersecurity Incident Response Analyst to join our team. The successful candidate will be responsible for responding to security incidents, analyzing log data, and identifying potential security threats.The ideal candidate will have a strong background in security...

  • HR Manager

    7 days ago


    Delhi, Delhi, India HireGenie | Finance Recruitment Expert Full time

    Company OverviewHireGenie | Finance Recruitment Expert is a rapidly growing EdTech startup that specializes in innovative learning solutions and digital education platforms.


  • Delhi, Delhi, India ORA MANAGEMENT Full time

    **Job Description for HANA Developer Expert at ORA MANAGEMENT**We are seeking a highly skilled SAP HANA Consultant to join our team as a HANA Developer Expert. The ideal candidate will have hands-on experience in SAP HANA development and a strong understanding of SAP ABAP programming, with a focus on S4 Hana.The successful candidate will work closely with...


  • Delhi, Delhi, India SharpSage Management Consultants Private Limited Full time

    Job OverviewWe are seeking an experienced Activation Manager Expert to join our team at SharpSage Management Consultants Private Limited. In this role, you will be responsible for executing and monitoring Shop branding activities across India.About the RoleExecute and monitor Shop branding activities, including setting up GSB boards, Flex, Vinyls, and...

  • BMC Helix Expert

    3 days ago


    Delhi, Delhi, India Consulting Pandits Full time

    Consulting Pandits is seeking an experienced ITSM professional to join our team as a BMC Helix Expert. In this role, you will be responsible for implementing and supporting ITSM modules on BMC Helix, including Incident Management, Change Management, Problem Management, Work Order Management, Service Request Management, CMDB, and Knowledge Management.You will...


  • Delhi, Delhi, India Emergys labs Full time

    Job Description : - 2-3 years of product development and Implementation experience with a proven track record of delivering high-quality products using BMC Remedy ARS/BMC Helix as a development platform. - Proficiency and prior experience in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guides, Filter Guides,...

  • Devops Engineer

    6 days ago


    Delhi, Delhi, India Flexis IT Full time

    Job DescriptionDevops Job ProfileCompany IntroductionFlexis is a global provider of Remote infrastructure Management, Security/SOC and Help Desk Solutions for our clients located in US, Canada, UK and Europe. Our State-of-the-Art NOC Delivery Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on...


  • Delhi, Delhi, India HireGenie | Finance Recruitment Expert Full time

    About Us:HireGenie | Finance Recruitment Expert is a leading finance recruitment consultancy that operates across multiple countries. We help companies find top finance talent by providing expert recruitment services.Key Responsibilities:Lead cross-functional teams to drive key initiatives and achieve organizational objectives.Ensure that all operations...


  • Delhi, Delhi, India HireGenie | Finance Recruitment Expert Full time

    Job Summary:We are seeking a Senior Accountant with 2+ years of experience to manage financial transactions, prepare reports, and ensure compliance with accounting standards. The selected candidate will be responsible for preparing and maintaining accurate financial reports, managing timely transaction processing, reconciliation of bank statements, and...


  • Delhi, Delhi, India Capgemini Full time

    Job Title: Enterprise SIEM Monitoring ExpertJob Summary:We are seeking an experienced Enterprise SIEM Monitoring Expert to join our team. The successful candidate will be responsible for designing and implementing SIEM solutions, monitoring security alerts, and analyzing log data to identify potential security threats.The ideal candidate will have a strong...

IT Incident Management Expert

2 weeks ago


Delhi, Delhi, India Tata Consultancy Services Full time
About the Role

This role is a critical part of our IT operations team, focusing on ensuring seamless service delivery to our clients.

Key Responsibilities:
  • Incident Management: Lead the incident management process, overseeing the entire life cycle from identification to resolution. Foster awareness and best practices within the organization.
  • Major Incident Management: Participate in conference calls, meetings, and war rooms during major incidents, ensuring TCS's approach is correct. Conduct post-incident reviews, identify root causes, and document knowledge base articles.
  • Problem Management: Analyze incident tickets, identify recurring issues, and create problem records. Diagnose problems using techniques like five whys and fishbone analysis. Generate reports, create knowledge base articles in KEDB.
  • Change Management: Establish, document, implement, manage, and monitor Change Management processes and standards aligned with overall client objectives. Conduct detailed risk analysis for complex services, interpret information, and challenge proposed changes.
  • Release Management: Develop and implement Release Management policies, ensuring compliance across the organization. Plan and execute software, hardware, and Configuration Item releases, controlling their impact.
  • Capacity Management: Ensure sufficient capacity to meet service level targets, informing IT management about capacity needs. Provide capacity requirements for new or modified services, maintaining an understanding of current service capacity and trends.
  • Availability Management: Guarantee all IT services meet availability target levels, providing requirements for new or modified services to meet these targets.