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Salesforce Service Cloud Technical Lead

1 month ago

Bengaluru, Karnataka, India Motorola Solutions Full time
Job Overview

Motorola Solutions is seeking an experienced Salesforce Service Cloud Technical Lead to join our Digital Experiences and Architecture group. As a key member of the Customer Support IT Engineering scrum team, you will work alongside talented Salesforce developers, architects, and QA engineers to deliver business solutions that add value to our products.

About the Role

We are looking for a motivated and enthusiastic technical lead to oversee the design, development, and deployment of high-quality, scalable, and efficient Salesforce solutions. You will collaborate with engineering managers, product owners, development, and architecture teams to produce technical designs that meet business outcomes and user stories.

Main Responsibilities

Key responsibilities include leading solution design sessions with business partners, product owners, and development teams; preparing technical specifications, business processes, process flows, data models, and design documents; collaborating with cross-functional IT teams and Enterprise Architects to understand integration requirements and advise on Salesforce architecture solutions; designing and implementing Salesforce integration architecture solutions; and staying updated with Salesforce releases and new features.

Requirements

To be successful in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or a related field, 7+ years of Salesforce experience, including hands-on experience in designing, developing, and deploying business solutions on the Salesforce Service Cloud platform. Additionally, you will require 3+ years of experience in leading Salesforce development teams, experience working on Salesforce integrations along with core development skills, integrating Salesforce with third-party SaaS and ERP applications, and experience working in an agile methodology environment.

Benefits

Motorola Solutions offers a competitive salary of $150,000 per annum, commensurate with experience. The company also provides relocation support and has no travel requirements. As an equal opportunity employer, Motorola Solutions welcomes applicants from diverse backgrounds and offers a comprehensive benefits package.