Training and Development Specialist

3 days ago

Kurnool, Andhra Pradesh, India beBeeDevelopment Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Learning and Development Manager

This role is responsible for developing, implementing, and overseeing training and development programs across multiple properties to ensure consistent service excellence, operational efficiency, and brand compliance.

Key Responsibilities:

  • Design, develop, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned properties.
  • Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with department heads and HR teams.
  • Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Develop targeted learning solutions based on business objectives and performance outcomes.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques, team engagement, and performance management.
  • Support succession planning by identifying internal talent and preparing them for future roles.
  • Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Monitor compliance with training requirements and maintain accurate records across all properties.
  • Partner with corporate training teams to roll out new initiatives and ensure adherence to standards.
  • Establish strong working relationships with General Managers, HR teams, and department heads at each property.
  • Facilitate knowledge-sharing and best practices across properties.
  • Support pre-opening training plans for new property openings or renovations.

Required Skills and Qualifications:

  • Proven experience in training and development.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Knowledge of adult learning principles and instructional design methodologies.
  • Experience with training software and technology platforms.
  • Certification in training and development (e.g. CPTD) an asset.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Others:

  • Relocation assistance may be provided for the right candidate.
  • Flexible work arrangements available upon request.

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