Senior IVR Developer

4 weeks ago


Bengaluru, Karnataka, India Risk Resources India Full time

Key Responsibilities :

As a Senior IVR Developer, you will be responsible for designing and developing technical solutions for our clients using KORE.ai SmartAssist and XO Platform. You will work closely with our development and QA testing teams to deliver high-quality solutions that meet client requirements.

Technical Requirements :

Minimum 2+ years of experience in KORE.ai (SmartAssist and XO Platform), IVR Technologies (like Genesys and Alvaria), Java, JavaScript, Python, and AWS. Strong understanding of Conversational AI Platform, Gen AI, and NLP aspects. Experience in developing chatbots and conversational bots, as well as Node.js for chatbot backend technology. Strong analytical and problem-solving skills, with ability to work in a fast-paced environment.

Requirements :

- Develop and design technical solutions in line with client functional specifications.

- Validate technical solutions and confirm if they work as per requirement. Ability to use simulation and testing tools of Kore.ai.

- Work with Kore's development and QA testing teams to deliver technical solutions.

- Implement and deliver bot-based solutions for clients as per business requirements.



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