Customer Experience Resolution Expert

6 days ago


Hyderabad, Telangana, India Firstsource Full time

Job Description:

 

We are looking for a highly motivated and skilled individual to fill the role of Customer Experience Resolution Expert. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service and support.

 

About the Role:

  • Provide professional and courteous service to customers via phone and other communication channels.
  • Handle customer complaints and concerns in a fair and efficient manner.
  • Work closely with internal teams to resolve complex customer issues and improve overall service delivery.
  • Stay up-to-date with product and service offerings to effectively communicate with customers.

 

Requirements:

  • Minimum 1-2 years of experience in a customer-facing role, preferably in the telecom industry.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and handle multiple priorities simultaneously.
  • Strong knowledge of telecom services and products.


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