Transactional Quality Lead

7 days ago


Gurgaon, Haryana, India WNS Full time

Responsibilities

  1. Team Leadership: Lead a team of Quality Analysts & leads in delivering end-to-end Quality for the aligned Finance and Accounting processes.
  2. Deliverables Execution: Ensure timely and accurate execution of QA team deliverables.
  3. Quality Strategy: Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets clients expectations.
  4. Continuous Improvement: Identify and drive continuous improvement projects to improve process & business performance.
  5. Project Mentoring: Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within F&A vertical.


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