Technical Solution Specialist

5 days ago


India CSG Full time

At CSG, we empower companies to build unforgettable experiences by harnessing the power of our people and technology. Our team is passionate about making a meaningful impact on customer and employee interactions.

About This Role

We are seeking a highly skilled Technical Solution Specialist to contribute to the design, development, maintenance, and support of Genesys. As a key member of our team, you will be responsible for documenting and reviewing system designs and requirements documentation to ensure completeness.

You will also support and resolve incidents logged by customers, create and maintain training materials, quick reference guides, and system configuration documentation. Additionally, you will execute technical configuration and design efforts, often applying creative solutions to solve customer needs.

Our ideal candidate will have a Bachelor's degree in Computer Science or a related field, with 3+ years of experience as a Systems Analyst. Proficiency in English in a business environment is essential, as well as experience in AVAYA or Genesys System/Application support, incident management, and enterprise application integration.



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