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Medical Engagement Specialist

1 month ago


Bengaluru, Karnataka, India Indegene Full time

We are a technology-led healthcare solutions provider driven by our purpose to enable healthcare organizations to be future-ready. Our accelerated, global growth opportunities cater to talent that's bold, industrious, and nimble. At Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.

To explore exciting opportunities at the intersection of healthcare and technology, we offer a differentiated career experience. You will not only work in an exciting field but also be mentored by brilliant minds in the industry. We provide a fast-track career where you can grow along with our high-speed growth.

We are a purpose-driven organization that enables healthcare organizations to be future-ready and customer-obsessed. Our driving force is to ensure our customers achieve what they truly want. We are bold in our actions, nimble in decision-making, and industrious in our work.

Key Responsibilities:

  • Handle inbound and outbound calls of patients and resolve their queries from client-defined FAQs and responses.
  • Maintain data hygiene and validate it.
  • Report adverse events (AEs)/market complaints as per standard operating procedure. Capture details related to AEs reported by patient in predefined templates and timelines.
  • Coordinate with internal stakeholders to run operations seamlessly. Attend review meetings from internal leads at regular intervals.
  • Strictly adhere to quality standards for various deliverables as decided by the business unit or client.
  • Participate in assigned training programs relevant to the job & complete client-specific training, if applicable.
  • Become mastery in the assigned therapy area through self-learning and formal trainings.
  • Volunteer in training programs to develop skills in areas relevant to the job in addition to areas of interest.
  • Participate in and contribute to various continuous improvement initiatives or company-driven initiative.
  • Adhere to quality standards for various deliverables as decided by the business unit or client.

About the Role:

This role requires a life science background with product knowledge and MICC experience. Alternatively, a pharmacy background is also suitable. Education requirements include B. Pharma/M. Pharma or life science background. The ideal candidate should have 0.6 months - 3 years of experience.

The must-have qualifications include excellent communication, domain knowledge, pharmacovigilance knowledge, basic excel, and strong documentation skills. Work location is Bangalore, and the work mode is from the office.

EQUAL OPPORTUNITY:

Indegene is proud to be an Equal Employment Employer committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions will be based on business requirements, the candidate's merit, and qualification.

Salary Range: ₹600,000 - ₹900,000 per annum