Product Ecosystem Designer

2 days ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 17,74,000 - ₹ 21,47,000
Lead UX Research & Service Design Function

This leadership role will guide the research and service design function for our product ecosystem, partnering with cross-functional teams to embed user insight and service thinking into product roadmaps.

  • Define and evolve the research and service design function for our product ecosystem.
  • Partner with design, product, data, engineering, and business teams to integrate user insight and service thinking into product roadmaps.
  • Lead a team of UX researchers and service designers, fostering a culture of curiosity, empathy, and impact through structured coaching, feedback, and goal setting.
  • Oversee foundational, generative, and evaluative research to inform decisions across product lifecycles.
  • Translate user insights into clear narratives, opportunity areas, and strategic recommendations.
Key Qualifications

This role requires:

  • 10+ years of experience in UX research, service design, or related fields, with at least 3+ years in a leadership role.
  • Deep understanding of qualitative and quantitative research methods, with hands-on experience in applying them at scale.
  • Strong experience in service design tools, such as journey maps, service blueprints, and ecosystem diagrams.
  • Excellent communication and storytelling skills, with the ability to influence senior stakeholders.
  • A systems thinker with a user-first mindset and sharp business acumen.
  • Prior experience in fintech or platform products is an advantage.
What's in it for You?

We offer:

  • Flexible work arrangements, trusting you to work where you thrive and deliver with impact.
  • Empowered growth opportunities, investing in your development and empowering you to explore your full potential.
  • An exceptional benefits package, including health insurance, wellness programs, learning and development opportunities, and more.

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