
Back Office Operations Coordinator
19 hours ago
**Clinical Administrator Role Overview**
This is a repetitive, SOP-driven back-office position handling templated clinician/clinic communications, records management, and daily logs. No client interactions. Confidentiality first.
- Execute high-volume clinician/clinic communications via approved channels without ad-lib content.
- Maintain accurate records: titles (Dr vs Clinic), deduplicate, validate organization details, and maintain Do-Not-Contact lists.
- Triage inbound responses using canned flows and update trackers.
- End-of-day quality assurance checks: counts, exceptions, and variance notes.
- Follow standard operating procedures (SOPs) exactly; escalate exceptions immediately; protect confidentiality.
Key Responsibilities:
- Handling templated clinician/clinic communications.
- Maintaining records accuracy and hygiene.
- Triaging inbound responses and updating trackers.
- Conducting end-of-day quality assurance checks.
- FOLLOWING STANDARD OPERATING PROCEDURES (SOPs)
Requirements:
- 0–2 years in medical scribe / hospital administration / pharmacy back-office / RCM / insurance back-office / medical transcription / clinic coordinator roles.
- Strong written communication skills in UK English and comfort with routine tasks; zero improvisation.
- Basic knowledge of Google Sheets/Docs; familiarity with EMR/EHR/HIMS is a plus.
- Confidentiality mindset (PHI aware); accuracy > speed.
Work Arrangements:
- UK hours (typically 13:30–22:30 IST; Mon–Fri; BST/GMT adjusts).
- Remote work opportunity.
- Long-term, stable back-office role.
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