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Senior Salesforce Architect
2 months ago
Cencora India Technology Services Private Limited seeks a skilled Salesforce architect to lead our Salesforce data and Security team in driving innovation, best practices, and standardization of Salesforce solutions across the organization.
Key Responsibilities- Oversee the design, development, implementation, and maintenance of Salesforce CRM solutions to meet business objectives.
- Lead a team of administrators, developers, data and Security architects/leads in executing projects and initiatives related to Salesforce platform enhancements.
- Collaborate with cross-functional teams to gather requirements, define project scope, and ensure successful delivery of Salesforce projects.
- Provide strategic guidance on leveraging Salesforce features to streamline sales processes, improve customer service operations, and enhance user experience.
- Manage user access, security settings, data integrity, and system configurations within the Salesforce platform.
- Develop and maintain documentation related to system configurations, processes, workflows, and best practices.
- Conduct regular training sessions for end-users to promote adoption of new features and functionalities within the Salesforce CRM system.
- Stay current on emerging trends and best practices in the CRM space to recommend innovative solutions that align with business goals.
- Managing a dedicated team for both Data and Security, including architects and developers to build scalable and modular architecture, to be leveraged across multiple Salesforce Orgs at Cencora.
- Managing all Data and Security related aspects of the existing deployments while working towards standardizing the framework, by undertaking initiatives.
- Collaborating with cross-functional teams in areas such as Salesforce CRM implementation, business analytics and process improvement to ensure smooth operations.
- Working closely with DevOps teams to ensure all the new projects/deployments are compliant to the overall Data and Security framework.
- Monitoring the performance of existing solution and troubleshooting/mitigating any issues that arise due to evolving business/technology scenarios.
- Documenting technical specifications, processes, and best practices.
- Manage ongoing customer data projects to deliver accurate data to a variety of teams, systems and processes across the business.
- Managing and implementing tools/systems/processes needed to build and maintain robust data hygiene standards and overall data governance.
- Managing multiple Salesforce CRM projects in a fast-paced business environment, and prioritizing work efforts to ensure projects stay on track to hit deadlines.
- Building and maintaining positive working relationships with stakeholders and internal customers across the enterprise.
- Work to continually improve processes, efficiencies, and quality.
- Bachelor's degree in computer science or related field (or equivalent work experience – 5+ Years).
- Excellent problem-solving skills with attention to detail.
- High proficiency in enterprise scale data management systems and implementations.
- Ability to work in a highly dynamic and deadline driven environment.
- Needs to be a strong team player with excellent problem solving capabilities.
- Good organization and communications skills.
- Strong analytical thinking capabilities.
