AI Expert for Intelligent Workflows

2 days ago

Belgaum, Karnataka, India beBeeAutomation Full time ₹ 30,00,000 - ₹ 40,00,000

Job Summary

ServiceNow AI Agent Engineer

We are seeking an experienced ServiceNow AI Agent Engineer to join our dynamic team. This role requires deep expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

Key Responsibilities:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio.
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.

Required Skills and Qualifications:

  • Strong hands-on experience with the ServiceNow Platform (ITSM, CSM, HRSD, SecOps).
  • Proficiency in ServiceNow AI Agent Studio, no-code/low-code development.
  • Expertise in workflow automation, Integration Hub, and API integrations.
  • Solid understanding of LLMs and ML concepts for natural language processing and AI-driven automation.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Familiarity with data integration (internal and external sources, knowledge articles, platform data).
  • Experience with AI governance, analytics, and monitoring tools.
  • Strong problem-solving skills and ability to collaborate across engineering and business teams.

Benefits:

  • Opportunity to work on complex AI projects that challenge and inspire.
  • Collaborative environment with a dynamic team.
  • Chance to make a positive impact on clients and their workflows.

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