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Administrative Support Specialist

1 week ago

Delhi, Delhi, India Expert Lending Pathways Full time
Job Description

We are seeking an experienced Administrative and Finance Operations Analyst to join our team at Expert Lending Pathways. As a key member of our mortgage brokerage operations, you will provide essential operational support to our clients, ensuring smooth and efficient processes.

Key Responsibilities:
  • Assist in preparing, reviewing, and organizing documents such as mortgage application forms, contracts, and supporting materials.
  • Analyze and process financial documents, including tax documents and financial statements, to support accurate record-keeping and ensure regulatory compliance.
  • Serve as a liaison between the mortgage brokerage team and clients by scheduling meetings, follow-up calls, and appointments.
  • Respond promptly and professionally to client inquiries via email or phone.
  • Maintain databases and CRM systems with current client and transaction information.
  • Assist in generating periodic reports on service metrics and provide recommendations for process improvements.
  • Monitor the progress of mortgage applications and flag any issues or delays to the appropriate team member.

Qualifications

To succeed in this role, you should have a bachelor's degree in Business Administration, Finance, Accounting, Commerce, or a related field. Prior experience in broker support, financial analyst, administrative support, business operations, or similar roles is highly desirable. Excellent English written and verbal communication skills are required to interact effectively with clients and internal teams.

A professional demeanor and strong customer service orientation are essential in building positive working relationships and working collaboratively in a fast-paced environment. Proficiency in Microsoft Office (especially Excel) for data analysis and reporting is also necessary. Familiarity with CRM systems is a plus.

What We Offer

At Expert Lending Pathways, we offer competitive pay and a supportive work environment that encourages growth and advancement. We believe in recognizing and rewarding your skills and ideas, so if you're a proactive problem-solver who thrives in a dynamic team, we'd love to hear from you.