Konecranes HR Service Specialist

2 weeks ago


Pune, Maharashtra, India Konecranes Full time

Job Description:

The Centralized HR Support Expert will be part of a global team delivering HR Shared Services to internal customers. The role involves building strong relationships with customers, providing exceptional customer experience, and handling customer queries and transactions in the HR information system with high expertise, accuracy, and a sense of urgency.

Key Responsibilities:

  • Provide functional support for employee lifecycle services, organizational management, and technical consultation to HR information system end-users.
  • Maintain employee data according to agreed-upon HR processes.
  • Consult and support internal customers regarding HR information system usage.
  • Manage incoming service requests in ServiceNow.
  • Collaborate with stakeholders and HR colleagues from different regions.
  • Contribute to teamwork and maintain internal documentation used by the team.
  • Participate in system testing and contribute to process improvement.

Requirements:

  • Well-organized and enthusiastic individual with a minimum of 1.5 years of work experience.
  • Higher education in HR or a related field.
  • Experience in customer service, preferably in HR Operations.
  • Experience in managing master data.
  • Background in working with global companies and virtual teams.
  • Knowledge of HR data management systems, ideally in SuccessFactors.
  • Fluent English language skills.
  • Previous exposure to information systems like ServiceNow and IT tools.


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