Customer Service Agent

About This OpportunityWe're on a mission to revolutionize the conversational AI landscape by building cutting-edge customer service agents that resolve millions of tickets monthly for leading enterprises in various industries.

Lead Customer Service TeamThis role involves leading a team of customer service representatives, ensuring they have the skills and knowledge to effectively manage customer interactions.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.) to identify trends and areas for improvement.Manage email...

Appointment Setter RoleWe're seeking a skilled Appointment Setter to join our remote team. As a key member of our sales team, you'll be responsible for making outbound calls to warm leads, booking consultations for licensed agents across the U.S., and providing excellent customer service.This is a fantastic opportunity to work in a fast-growing industry with...

Job Title: Service Delivery DirectorOversee the daily voice operations, encompassing inbound, outbound, tele-sales, and customer support.Lead a team of supervisors, team leaders, and agents to achieve performance KPIs and SLAs.Monitor call quality, customer satisfaction, and agent productivity.Implement strategies to enhance first-call resolution and reduce...

Job OverviewWe are seeking a highly skilled and experienced Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for managing a team of customer service representatives and ensuring customer satisfaction.The ideal candidate will have strong leadership and team management experience, as well as excellent...

Customer Service ProfessionalWe are seeking a highly skilled and experienced Customer Service Professional to join our team. As a key member of our customer service department, you will play a vital role in providing exceptional customer satisfaction.Your primary responsibility will be to contact customers via email, social media, and phone calls to respond...

About the Position:We are seeking a highly motivated and customer-focused Customer Service Specialist to provide exceptional support across multiple platforms.Job Summary:The successful candidate will be responsible for resolving customer inquiries, complaints, and issues efficiently while ensuring customer satisfaction.Key Responsibilities:Respond promptly...

About Customer Support Associate Role :Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is a fast-growing Beauty & Personal Care brand that offers a wide range of products across face care, haircare, skincare, makeup, and fragrances.Key Responsibilities :Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social...

Customer Service Representative OpportunityAbout the Role:We are seeking enthusiastic and customer-focused individuals to join our team. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer experience.Key Responsibilities:Handle inbound and outbound customer calls in a professional manner.Assist...

Customer Service Representative RoleWe are seeking a dedicated professional to fill the role of Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide...