Senior Cloud Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India SAP Full time

We are seeking a seasoned Cloud Operations Specialist to join our Enhanced Operations Service team at SAP. As a key member of our organization, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.

This is an exciting opportunity for a highly skilled technical operations professional to leverage their expertise in SAP Basis, HANA DB, Server Management, and Critical Situation Handling to drive business outcomes. If you have a proven track record in project management, support, escalation management, and are passionate about delivering exceptional customer experiences, we want to hear from you.

The ideal candidate will possess strong analytical and solution-oriented thinking skills, with the ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders. A good understanding of cloud infrastructure, including Azure and AWS, and experience with managed/hosting services or SAP Private Cloud/Public Cloud Operations/Support, will be highly valued.

In this role, you will be responsible for ensuring day-to-day quality service delivery, defining, tracking, and achieving ambitious service KPIs and SLAs. You will also provide quick responses during escalations, take proactive steps to avoid them, identify initiatives to improve operation and stability for customer systems, and drive standardization and simplification of server operations.

You will work closely with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and customers to optimize system configurations, parameters, and resource allocation to maximize performance and scalability. Your excellent communication and networking skills will enable you to collaborate effectively with cross-functional teams and build strong relationships with customers.

Your commitment to ongoing learning and development, combined with your passion for innovation and customer satisfaction, makes you an ideal fit for this challenging yet rewarding role.

**Estimated Salary:** $120,000 - $180,000 per annum, depending on location and experience.

About Us:

SAP is a leading enterprise software company that helps organizations run better by providing innovative solutions for managing business processes globally. Our mission is to empower people and organizations to make the world a better place by solving their most pressing business challenges.

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • The chance to work with cutting-edge technology and contribute to shaping the future of cloud operations

We Are an Equal Opportunities Employer:

SAP is committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals regardless of their background, culture, or personal characteristics. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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