Studio Manager
7 days ago
Studio Manager Job Description
We are seeking a highly motivated and organized individual to lead our team as the Studio Manager - Client Experience. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality customer service.
Key Responsibilities
- Manage day-to-day studio operations, ensuring a seamless experience for walk-in clients and maintaining a high-energy atmosphere.
- Build and maintain a positive team spirit, strengthening bonds between artists and other team members.
- Provide personalized customer service to create an immersive and memorable experience for each client.
- Strictly adhere to and enforce studio operational SOPs and processes.
- Coordinate with the design team and clients to ensure timely delivery of designs that meet client expectations.
- Communicate with the HQ sales team to boost studio sales and identify process gaps for improvement.
- Maintain an accurate CRM database and data entry system to improve data health and support data-driven decision-making.
- Oversee daily cash transactions, deposits, and financial record-keeping.
- Manage company-provided employee accommodations, ensuring cleanliness and order.
Requirements
- Graduate (any stream) with 4-5 years of experience in a relevant field.
- Strong knowledge of retail industry operations and customer experience best practices.
- Excellent verbal, written, and interpersonal communication skills.
- Self-motivated, proactive, and capable of taking initiative.
- Strong sales acumen and focus on delivering high-quality customer service.
- Solid time management skills and the ability to multitask effectively in a fast-paced environment.
- Ability to work professionally with people at all levels inside and outside the company.
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