Technical Community Lead
4 weeks ago
About the Role
">Senior Technical Community Manager
As a hybrid role at Gigamon, you will engage and grow our Online Technical Community. This position offers flexibility while collaborating with cross-functional teams from R&D, support, product, and marketing. You will report to a senior leader and contribute as an individual, playing a vital part in fostering a vibrant, user-driven community centered around our brand.
Your efforts will shape the culture of our technical audience and drive participation that expands Gigamon's influence in the industry.
Key Responsibilities:- Develop and implement community strategies to drive engagement and growth
- Lead cross-functional efforts with sales, marketing, R&D, IT, and support teams to enhance participation and value
- Rent current community members and attract new ones through various initiatives
- Ensure high-quality engagement with the technical audience by moderating user-generated content
- Track community success and impact by developing and reporting on KPIs
- Collaborate with internal SMEs to enrich community content with Gigamon knowledge
- Gather user feedback to direct the community platform's roadmap
- Provide insights from community interactions to inform product and marketing strategies
Requirements:
- 10+ years of enterprise experience, 2-5 years in community management or moderation
- Hands-on experience with platforms like Salesforce, Base, Higher Logic Vannila, Telligent, or Drupal
- Familiarity with Adobe Experience Manager (AEM) and Canva is a plus
- Proven track record in managing large, cross-functional programs and growing community metrics
- Experience in the cybersecurity industry is preferred
About You:
- Pasionate about technology and connecting with people around tech topics
- Strong communicator with excellent writing skills and project management capabilities
- Creative, diplomatic, and able to handle pressure while maintaining strong interpersonal skills
- A self-starter with a collaborative mindset and a knack for driving cross-team initiatives
What We Offer:
- An estimated salary of $120,000 - $180,000 per year based on location and experience
- A diverse, equitable, and inclusive work environment
- Ongoing opportunities for professional growth and development
- A comprehensive benefits package including health insurance, retirement plans, and paid time off
We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
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