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Network Infrastructure Specialist
1 week ago
We are Movate, a dynamic company based in Chennai, looking for talented Network Engineers to join our team. As a Network Engineer at Movate, you will play a crucial role in ensuring the smooth operation of our network infrastructure.
Key Responsibilities- Troubleshoot and diagnose Level 1 issues from customers and drive satisfactory resolution of the issues.
- Ensure consistent customer satisfaction by providing timely and effective support.
- Document all communication with customers in the CRM system.
- Interface with international customers via phone support and escalate cases that require technical or political assistance to L2 TAC.
- Detailed understanding of OSI layers and relevant protocols.
- Thorough understanding of TCP/IP, including windowing and handshake mechanisms.
- Clear explanation of MAC header structure and use of each field.
- IP header structure and use of each field.
- Understanding of ARP and its role in Layer 2 and Layer 3 communication.
We offer a flexible work environment, competitive compensation package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.