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Head of Operations and Support
1 week ago
Job Overview:
Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
We're seeking a talented individual for the role of Assistant Vice President- Operations Leader. In this position, you will be responsible for engaging in operations and support functions to ensure program success and be accountable for managing client relationships and internal stakeholders.
Your key responsibilities include:
- Leading operations teams and being directly accountable for outcome metrics in accordance with agreed SLAs
- Understanding performance measurements and managing day-to-day performance metrics such as productivity, quality, efficiency, and shrinkage
- Identifying and leading continuous improvement projects using Lean & Six Sigma Tools to achieve better business outcomes
- Maintaining outstanding customer relationship skills and holding/representing the Program independently in Customer Reviews and visits
Key qualifications we seek in you:
- Industry experience in healthcare is preferred
- Ability to handle big teams and create a culture of driving excellence (across geographies)
- Good communication skills
- Critical and analytical decision-making skills
- Expected to take initiative to refine procedures, notify senior management of potential issues, use tact, be discreet, and diplomatic in servicing the client
Genpact values diversity and inclusion and is committed to creating a dynamic work environment that respects integrity, customer focus, and innovation.
