Business Process Solutions Specialist

17 hours ago

Mysore, Karnataka, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Solution Specialist

We are looking for a skilled professional to join our team as a Senior Solution Specialist. As part of this role, you will be responsible for executing end-to-end implementation of our platform based on solution design.

This is a critical position that directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their technical challenges through hands-on implementation and integration expertise, then you should certainly be a part of this team.

  • Technical Implementation: Execute end-to-end implementation of our platform based on solution design.
  • System Integration: Design and implement integrations between our platform and customer's existing software ecosystem.
  • Data Migration: Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets.
  • Configuration & Customization: Configure our platform according to customer requirements and implement necessary customizations.
  • Technical Project Management: Execute implementation plans and ensure customers go live within promised timeframes.
  • Integration Management: Serve as technical point of contact for all implementation-related integrations and technical queries.
  • Technical Documentation: Create technical documentation, integration guides, and implementation runbooks.
  • Quality Assurance: Conduct thorough testing of implementations and integrations before go-live.
  • Technical Support: Provide post-implementation technical support and troubleshooting.
  • Stakeholder Communication: Communicate technical progress and status updates to clients and internal stakeholders.
  • Cross-team Collaboration: Work with Product Development team for technical feedback and post-implementation reviews.
  • Process Automation: Identify technical implementation processes that can be automated and work on automation solutions.
  • Technical Consultation: Provide technical consultation for upsell/cross-sell opportunities.

Our ideal candidate will have excellent problem-solving skills, strong analytical thinking, and the ability to effectively communicate technical information to non-technical stakeholders.

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