Chief AI Solutions Architect

2 days ago

Mumbai Bengaluru Bangalore, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Chief AI Solutions Architect

We are seeking a highly skilled and experienced Chief AI Solutions Architect to join our team. This is an outstanding opportunity for a professional with expertise in crafting cutting-edge customer engagement roadmaps using Salesforce applications and platform across machine learning and LLM/GPT domains.

Responsibilities:

  • Primary technical authority for all aspects of AI usage within the Salesforce product portfolio - existing Einstein ML based capabilities and new generative AI.
  • Majority of time (60%+) will be customer/external facing, engaging at the C-level with Business and Technology groups.
  • Evangelisation of Salesforce AI capabilities, including assessing customer requirements and use cases and aligning to these capabilities.
  • Solution proposals, working with Architects and wider Solution Engineer (SE) teams, building reference models/ideas/approaches for inclusion of GPT based products within wider Salesforce solution architectures.
  • Alignment with customer security and privacy teams on trust capabilities and values of our solution(s).
  • Presentation skills are required to present at multiple customer events from single account sessions through to major strategic events (World Tour, Dreamforce).
  • Representing Salesforce at other events (subject to PM approval).
  • Education and enablement of sales and SE organisation, e.g. roadmap - all roles across all product areas.
  • Bridge/primary contact point to product management.
  • Thought leadership in how large enterprise organisation can drive customer success through digital transformation.
  • Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.

Required Skills and Qualifications:

  • 4+ years working directly in the commercial technology space with AI products and solutions.
  • Data knowledge - Data science, Data lakes and warehouses, ETL, ELT, data quality.
  • AI knowledge - application of algorithms and models to solve business problems (ML, LLMs, GPT).
  • 10+ years working in a sales, pre-sales, consulting or related function in a commercial software company.
  • Strong focus and experience in pre-sales or implementation is required.
  • Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw Day in life of across different LOBs.
  • Business Analysis/ Business case/return on investment construction.
  • Demonstrable experience in presenting and communicating complex concepts to large audiences.
  • A broad understanding of and ability to articulate the benefits of CRM, Sales, Service and Marketing cloud offerings.
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.

Benefits:

  • Opportunity to work with a leading technology company.
  • Chance to develop and implement innovative solutions.
  • Collaborative and dynamic work environment.

Others:

  • Self-motivated, flexible, and take initiative.
  • Excellent teamwork skills.
  • Continuous learning demeanor with a demonstrated history of self-enablement and advancement in both technology and behavioural areas.

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