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Citi Operations Support Analyst
3 weeks ago
**Job Summary:**
We are seeking a highly skilled Operations Support Analyst to join our team at Citigroup. The successful candidate will be responsible for providing operations support services, including record documentation maintenance, storage, and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
The Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Key Responsibilities:*
- Good exposure to internal and regulatory risk and controls, including identification of risks in the process and ensuring appropriate mitigants are in place.
- Perform periodic validation of key controls, effectiveness, and publish dashboard to key stakeholders.
- Managing Key Performance Indicators on critical processes, including account maintenance, closure, reclaim processing, payments, and Investments.
**Deliverables:*
- Verify and process customer requests instructions through various channels, ensuring proper due diligence, overview communication to the customer, and resolution of investigation cases within designated time frames, if required.
- Collaborate with key stakeholders on implementing critical processes with appropriate controls and governance in place.
- Follow through tasks and take ownership to ensure they are completed to the required standards.
**Requirements:**
- Bachelor's degree.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
