
AI Transformation Specialist
3 days ago
Business Transformation Leadership
- Drive enterprise-wide transformation initiatives to boost productivity, efficiency, and customer satisfaction.
- Strategic Alignment: Align business goals with transformation objectives to achieve measurable outcomes in areas such as productivity, cost optimization, and quality metrics.
- AI Innovation: Champion use cases for AI technologies including machine learning, natural language processing, predictive analytics, and automation across key functions such as quality assurance, workforce management, and content moderation.
- Process Reengineering: Redesign workflows, eliminate waste, and minimize variation in critical business processes using Lean Six Sigma methodologies.
- Cross-Functional Execution: Drive program execution to deliver tangible returns on investment, partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives.
Required Qualifications:
- 12+ years of experience in BPO / KPO / Shared Services with ownership of large-scale transformation projects.
- 5+ years of experience leading AI/ML initiatives with a deep understanding of the entire model lifecycle from development to deployment and AI governance.
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