
Cloud Tax Expert
2 weeks ago
We are seeking a highly skilled Cloud Tax Specialist to provide comprehensive support for our tax management systems and their integration with ERP platforms.
This role requires expertise in taxation and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.
- Apply knowledge of Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions
- Maintain and troubleshoot Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments
- Support ERP integrations with our tax platform (e.g., Oracle Fusion and internal systems)
- Ensure accuracy of tax rates, exemptions, and tax determinations
- Manage Tax Configuration, Tax Categories, and Exemption Certificates within our tax platform
- Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes
- Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy
- Receive, analyze, and prioritize related support tickets
- Provide timely solutions to users
- Document resolution steps and knowledge base articles
- Support system upgrades and patches
- Monitor system performances and recommend improvements
Tax Operations
- Perform SQL & Data Analysis by querying ERP and tax databases for tax calculations, transaction history, and reconciliation
- Troubleshoot ERP-tax integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings
- Maintain API Data Feeds including tax API calls, REST/SOAP integrations, and data flow between our tax platform and ERP systems
- Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads
Compliance & Reporting
- Support Tax Reporting for Compliance (Sales & Use Tax, VAT/GST Returns, Withholding Tax Reports, 1099/1042 forms, etc.)
- Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes
- Reconcile tax liabilities in our tax platform vs. ERP tax subledger vs. GL postings
- Prepare and validate audit-ready tax reports for external and internal audits
Operational Support
- Utilize our tax platform's support website for issue resolution
- Create and manage support tickets
- Access our tax knowledge base, release notes, and patches
- Follow up on issue resolutions and track service requests
- Test tax rate updates and system upgrades
- Coordinate regression testing for ERP and our tax platform quarterly updates
This position requires a blend of tax domain expertise and technical troubleshooting capabilities to maintain critical tax management systems and ensure accurate tax calculations and reporting.
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