Senior Technical Implementation Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeImplementation Full time ₹ 6,00,000 - ₹ 10,00,000

About this role

We are a dynamic and innovative company that encourages creativity, values innovation, demands teamwork, expects accountability, and cherishes results. If you are a take-charge, take-initiative, get-stuff-done individual, we want to talk to you.

Our goal is to continually improve every aspect of the organization and use cutting-edge technologies and processes to delight our customers and rapidly increase the role.

In this position, you will lead the end-to-end technical implementation of products, ensuring alignment with customer goals and delivering high-quality solutions. You'll troubleshoot and resolve complex issues, drawing on sound judgment and technical expertise.

Key Responsibilities:
  • Technical Implementation: Complete the technical implementation of products, providing advanced best practices and ensuring alignment with customer roles and objectives.
  • Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
  • Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
  • Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
  • Mentorship: Mentor junior team members providing guidance and sharing expertise to foster their professional growth.
  • Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
  • Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
Requirements:
  • Advanced understanding of product solutions.
  • Good working knowledge with CRM products (e.g., Salesforce, HubSpot).
  • Familiarity with Marketing Automation platforms (e.g., Marketo, Pardot).
  • Understanding of API integrations and data flow concepts.
  • Experience with technical troubleshooting and debugging.
  • Proficiency in technical program management.

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