Senior Network Operations Engineer
5 days ago
About Evernorth Health Services:
We create innovative pharmacy, care, and benefits solutions to improve health and increase vitality.
This role supports the operation and performance of Cigna's enterprise network. Key responsibilities include incident management, problem resolution for the network infrastructure, and high-quality service delivery.
Key Responsibilities:
- Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
- Complete all service now tickets in the queues
- Perform upgrades and refreshes as needed within the environment
- Able to resolve vulnerabilities when notified of items with a vulnerability
- Able to provide audit information as requested
- Provide technical support on incident calls as needed
- Accurately log and document all information in the network infrastructure
- Perform investigation and triage for alerts and events
- Troubleshoot complex/multitier issues within the network infrastructure
- Perform escalation of incidents to higher tier support groups, vendors, and other support staff
- Perform monitoring and event management support for the entire network infrastructure
- Accurately log and document all changes/incidents in Service Now ticketing system
- Identify opportunities for improvement in the monitoring and event management tools and processes
- Provide planning and vendor oversight for network change activity
- Report key performance metrics to management
Requirements:
- Strong written and verbal communication skills with the ability to interact with all levels of the organization
- Strong interpersonal skills
- Strong time and project management skills
- Familiarity with the following technologies – Cisco networking (SDWAN, LAN, WLAN)
- Familiarity with network troubleshooting tools/technologies – Wireshark, tcpdump, SNMP, syslog, NetFlow
Estimated Salary: $120,000 - $180,000 per year
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