
Digital Strategy Executive
1 day ago
Digital Collections Team Leader
Department: Collections/Digital Strategy
The ideal candidate will possess a deep understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team.
Key Responsibilities:
- Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).
- Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
- Collaborate with the analytics team to build and refine digital collections models.
- Analyze data to identify opportunities for process improvements and strategic enhancements.
Required Skills and Qualifications:
- Bachelor's degree in Business, Marketing, Finance, or a related field.
- 3-4 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.
- Proven experience leading a team.
- Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).
- Proficiency in creating compelling presentations using PowerPoint.
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