Crypto Transaction Support Specialist
4 weeks ago
Job Title: Crypto Transaction Support Specialist
Job Summary:
We are seeking a Crypto Transaction Support Specialist to join our team at FXCM. As a key member of our customer support team, you will be responsible for delivering top-notch support to our customers' transactions with fiat and cryptocurrencies.
Key Responsibilities:
- Manage internal and external inquiries on fiat and crypto transactions, ensuring compliance and customer satisfaction.
- Optimize operations by balancing quick response times with accurate, solution-focused outcomes.
- Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users.
- Utilize monitoring tools to track exchange liquidity, setting alerts for significant changes and informing relevant stakeholders promptly.
- Work closely with product teams, offering refined customer feedback to inform future product improvements.
Qualifications:
- Bachelor's degree in finance, economics, information technology, or related field.
- Minimum 3 years of relevant working experience, preferably crypto related.
- Strong knowledge of crypto ecosystems, platforms, transactions, and technologies.
- Excellent communication skills, with the ability to explain complex processes clearly and concisely.
- High attention-to-detail, ability to work independently.
- Fluency in English, both written and spoken. Additional languages are a plus.
Working days/hours: Monday to Friday; Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station.
All Technementals Innovation India Private Limited employees must be eligible to work in India.
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