Crypto Transaction Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India FXCM Full time

Job Title: Crypto Transaction Support Specialist

Job Summary:

We are seeking a Crypto Transaction Support Specialist to join our team at FXCM. As a key member of our customer support team, you will be responsible for delivering top-notch support to our customers' transactions with fiat and cryptocurrencies.

Key Responsibilities:

  • Manage internal and external inquiries on fiat and crypto transactions, ensuring compliance and customer satisfaction.
  • Optimize operations by balancing quick response times with accurate, solution-focused outcomes.
  • Develop and update FAQs to distill product information and customer journey insights, facilitating self-service among users.
  • Utilize monitoring tools to track exchange liquidity, setting alerts for significant changes and informing relevant stakeholders promptly.
  • Work closely with product teams, offering refined customer feedback to inform future product improvements.

Qualifications:

  • Bachelor's degree in finance, economics, information technology, or related field.
  • Minimum 3 years of relevant working experience, preferably crypto related.
  • Strong knowledge of crypto ecosystems, platforms, transactions, and technologies.
  • Excellent communication skills, with the ability to explain complex processes clearly and concisely.
  • High attention-to-detail, ability to work independently.
  • Fluency in English, both written and spoken. Additional languages are a plus.

Working days/hours: Monday to Friday; Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station.

All Technementals Innovation India Private Limited employees must be eligible to work in India.



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