Senior Executive

1 week ago


Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Executive Career Opportunity

We are seeking an experienced Executive to maintain and update customer records, handle complaints, and provide solutions within tight time limits.

The ideal candidate will have strong communication skills and the ability to work with various stakeholders, including customers, financial institutions, and internal departments.

This role requires:

  • Maintaining accurate and up-to-date customer records.
  • Handling customer complaints and providing suitable resolutions and alternatives.
  • Coordinating customer registration and documentation processes.
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  • A willingness to learn and utilize AI-powered tools to enhance customer experiences.
  • Following up on outstanding payments and interacting with financial institutions for documentation purposes.

In addition to these responsibilities, the successful candidate will be required to:

  • Stay familiar with industry regulations and guidelines from relevant authorities.
  • Liaise effectively with various departments, such as Account, Legal, and Liaisoning.
  • Process customer accounts and manage filing documents efficiently.
  • Work towards achieving Target Achievable Times (TAT).


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