Security Operations Engineer

6 days ago


Mumbai, Maharashtra, India NTT DATA Full time

About the Role

NTT DATA is seeking a highly motivated and skilled Security Operations Engineer to join our team. As an Incident Response Specialist, you will be responsible for providing first-line support for standard and low-complexity incidents and service requests.

Job Responsibilities:

  • Monitor client infrastructure and solutions to identify potential issues before they occur.
  • Routinely identify common incidents and opportunities for avoidance, as well as general opportunities for incident reduction.
  • Investigate first-line incidents assigned and identify the root cause of incidents and problems.
  • Provide telephonic or chat support to clients when required.
  • Schedule maintenance activity windows for patching and configuration changes.
  • Follow handover procedures for shift changes to ensure service continuity.
  • Report and escalate incidents where necessary.
  • Ensure efficient and comprehensive resolutions of incidents and requests.
  • Update existing knowledge articles or create new ones.
  • Identify opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.

Key Skills and Qualifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • CCNA or relevant level 1 Network Security certification is good to have.
  • Entry-level experience with troubleshooting and providing support required in security/network/data centre/systems/storage administration and monitoring services within a medium to large ICT organisation.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
  • Working knowledge of ITIL processes.

What We Offer:

  • An estimated salary range of $60,000 - $80,000 per year, depending on location and experience.
  • A dynamic and inclusive work environment with opportunities for growth and development.
  • The chance to work with a leading provider of digital and AI infrastructure.

How to Apply:

Please submit your application through our website. We are committed to diversity and inclusion and welcome applications from all qualified candidates.


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