Security Operations Engineer
6 days ago
About the Role
NTT DATA is seeking a highly motivated and skilled Security Operations Engineer to join our team. As an Incident Response Specialist, you will be responsible for providing first-line support for standard and low-complexity incidents and service requests.
Job Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues before they occur.
- Routinely identify common incidents and opportunities for avoidance, as well as general opportunities for incident reduction.
- Investigate first-line incidents assigned and identify the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure efficient and comprehensive resolutions of incidents and requests.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization, including automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
Key Skills and Qualifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNA or relevant level 1 Network Security certification is good to have.
- Entry-level experience with troubleshooting and providing support required in security/network/data centre/systems/storage administration and monitoring services within a medium to large ICT organisation.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
- Working knowledge of ITIL processes.
What We Offer:
- An estimated salary range of $60,000 - $80,000 per year, depending on location and experience.
- A dynamic and inclusive work environment with opportunities for growth and development.
- The chance to work with a leading provider of digital and AI infrastructure.
How to Apply:
Please submit your application through our website. We are committed to diversity and inclusion and welcome applications from all qualified candidates.
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