
Lead Cash Recovery Specialist
22 hours ago
Lead Cash Recovery Specialist
As a Lead Cash Recovery Specialist, you will play a critical role in optimizing our cash application process. You will lead a team of Specialists and Senior Specialists to ensure that all customer payments are accurately recorded and applied to the correct accounts.
About the Role:
You will be responsible for providing direction and support to your team members, fostering a collaborative and inclusive work environment. You will set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.
Responsibilities:
- Provide leadership and guidance to the cash recovery team to meet deadlines and deliver results in a high-pressure business environment
- Develop and implement process improvements to enhance efficiency and quality of work
- Utilize analytics and technology to optimize workflows and drive innovation within the team
- Ensure that all deliverables meet the highest quality standards and are completed on time
- Actively seek client feedback and address any concerns promptly to ensure client satisfaction
Qualifications:
- Bachelor's degree or higher in a related field
- Relevant experience working in cash application lifecycle, credit control, and cash management
- Excellent communication and leadership skills
- Ability to think strategically and operationally
- High customer service orientation
- Strong analytical and problem-solving skills
Bonus Points:
- MBA or finance background
- Experience with project management tools and methodologies
- Certification in data analysis or business intelligence
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