UC Solutions Engineer

4 weeks ago

Mysore, Karnataka, India Cybertrack Full time
Job Description:

We're seeking a talented UC Engineer to join our team at Cybertrack. The ideal candidate will have a strong background in designing and implementing Microsoft Teams Voice solutions using Direct routing and Operator Connect, as well as experience with UCaaS solutions from multiple vendors.

Responsibilities:
  • Design and build Microsoft Teams Voice solutions delivered via Direct routing and Operator Connect.
  • Design and build UCaaS solutions from multiple vendors.
  • Integrate and configure 3rd party platforms such as call logging, call recording or contact centre.
  • Thorough functionality testing with sign off and formal handover to operations team.
  • Management and resolution of any issues identified during the service acceptance stage.
  • Providing support and expertise to technical presales and order gating process.
  • Building confidence and trust from customers, stakeholders within and outside the voice team.
  • Providing support and guidance to Project Managers during Pro.
  • Providing advice, technical guidance and training for peers.
  • Assisting with the creation of build processes and adherence to these.
  • Attend the post-delivery review. Identify areas for improvement discuss and implement changes to process.
  • Troubleshooting complex faults that have been escalated to our team.

Requirements:
  • B.Tech/M.Tech, B.C.A/M.C.A, or University degree or equivalent qualification in related discipline.
  • CCNA/CCNP.
  • Technical industry qualifications relevant to MS, UC, CC, Call Recording and Call reporting.
  • 3-5+ years of professional experience.
  • Proven experience installing and supporting Microsoft Teams Voice, On Prem PBX or Cloud UCaaS Platforms.
  • Hold vendor accreditations for Microsoft Teams MS700, UCaaS solutions (8x8, Ring Central, Avaya).
  • Ability to implement and support Microsoft Teams Voice On Prem PBX, Cloud UCaaS, Call Recording, and Call Logging solutions.
  • A working knowledge of SIP trunks and SIP service providers.
  • Knowledge of IP Networking, VoIP, switches, routers and Internet technologies.
  • Networking skills including TCP/IP, Switching, VLAN's, and general firewall knowledge specifically around SIP ALG.
  • Good working knowledge of working with Microsoft Server Technologies.
  • Familiarity with techniques for remote support including: TeamViewer, VNC, Remote Desktop and VPN working.
  • Knowledge of virtualisation platforms VMware or hyper V.
  • Knowledge of Xima Chronicall, Oak ReportX, Oak Recording.
  • Contact Centre Design and implementation - Avaya ASBCE Product.
  • Flexible to work in shifts as and when necessary.

Skills:
  • Clear communication and strong inter-personal skills in order to engage with internal and external stakeholders effectively.
  • Good working knowledge of IP networks and TCP/IP skills.
  • Knowledge of SIP messaging call flows and analysis of packet captures.
  • Understanding of PowerShell Scripts.
  • Understanding of Project Management basics.
  • Proactive and highly organised.
  • Clear communication and strong inter-personal skills in order to engage with internal and external stakeholders effectively.
  • Good organizational skills with excellent time keeping.
  • Professional, positive and decisive in approach.

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